Privacy Policy

1. Introduction

Welcome to vEstimator. This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in connection with your access to and use of the vEstimator platform.

2. Information We Collect

We collect various types of information, including:

• Account Information: When you register for an account, we collect your name, email address, phone number, password, and role (shop or customer).
• Shop Information: For body shops, we collect business name, address, service details, and operational information.
• Vehicle Information: Including make, model, year, VIN, condition, and damage details.
• Media Content: Photos, videos, and documents uploaded related to vehicles and estimates.
• Payment Information: Details for processing payments and transactions.
• Usage Data: Information about how you interact with our platform, including log data, device information, and browsing behavior.
• Communications: Content of messages sent through our platform between shops and customers.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and improving our services
• Processing and facilitating estimate creation and approval
• Enabling communication between body shops and customers
• Processing payments and managing accounts
• Analyzing usage patterns to enhance user experience
• Marketing and promoting our services
• Ensuring compliance with applicable laws and regulations

4. Information Sharing and Disclosure

We reserve the right to share and sell your information with third parties, including:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf.
• Business Partners: We may share your information with business partners, such as insurance companies, parts suppliers, and other automotive service providers.
• Advertisers and Marketing Partners: We may share information with third-party advertisers and marketing partners to deliver targeted advertising and marketing communications.
• Data Aggregators: We may share or sell aggregated or anonymized data with data analytics companies, market research firms, and industry organizations.
• Interested Parties: We may sell or license your data to interested third parties for their own business purposes, which may include marketing, research, product development, or other commercial activities.

5. Your Choices

While we reserve broad rights to use and share your data, you have certain choices regarding your information:

• You can update or correct your account information through your profile settings
• You can opt out of certain marketing communications, although we may still send you service-related communications
• You can request information about the data we hold about you, subject to applicable laws

Please note that opting out of certain data uses may limit your ability to use some features of our platform.

6. Data Security

We implement reasonable security measures to protect your information, but no system is completely secure. We cannot guarantee the security of your data transmitted to our platform.

7. Data Retention

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected]